Refunds, Returns and Exchanges

Return Policy:

We understand when ordering online, sometimes the product just isn’t what you expected or maybe you simply changed your mind. We’ve been there and we understand. We hope all our products meet and exceed your expectations – we put a lot of work and love into our designs – but we’ll gladly accept returns within 14 days of delivery. All we ask is that they’re unused and still in the original packaging and with the receipt. After 14 days, unfortunately we are unable to accept returns.

Once we receive your returned merchandise, we’ll examine it and notify you via email within a reasonable amount of time if you’re entitled to a return. Your refund of the purchase price will be automatically applied to your original method of payment.

Only regular priced items and eligible for refunds. Sale items are non-refundable unless defective or damaged on arrival, sorry!

 

Exchange Policy:

If your item shows up damaged or defective, or the sizing just isn't right, please let us know promptly with the details of the product and the defect, and if you’re able – a picture or two so we can see it. If we determine this is was our fault our product didn’t meet your expectations – or damaged while on its way to you, then we’ll make arrangements for the exchange.

Items that we determine damaged or defective not caused by us or our shipping partners will not be eligible for exchange.

 

 All returned products are donated to local charities or non-profits.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. A refund usually takes 3 to 5 business days to be credited back to you but may take longer depending on your financial institute.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@one-thirteen-creations.com.

Sale and discontinued items
Sorry, only regular priced items may be refunded, unfortunately sale and discontinued items cannot be refunded.

 

 

For more information about refunds, returns and exchanges or to get the process started, please email us at info@one-thirteen-creations.com